Refund policy

Return and Refund Policy

Effective Date: [Insert Date]

Thank you for shopping at [Your Store Name]. We want you to be fully satisfied with your purchase. If you’re not happy, we’re here to help!

1. Returns

You have [date] days from the date of delivery to request a return.

To be eligible for a return:

  • Item must be unused and in the same condition that you received it.

  • Item must be in the original packaging.

  • You must provide a receipt or proof of purchase.

Please contact us at [your email] before returning any product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software products

  • Health and personal care items (e.g., skincare, underwear)

  • Sale or clearance items (if mentioned as "final sale")

3. Refunds

Once we receive your return, we’ll inspect the item and notify you of the status of your refund.

  • If approved, your refund will be processed within [5–10] business days to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at [your email].

5. Shipping Returns

You are responsible for paying your own shipping costs for returning your item unless the item is damaged or we sent the wrong product.

Ship returns to:

[Your Store Name]
[Return Address]
[City, ZIP Code, Country]

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: [your email]
Phone: [your phone number]